WE MAKE IT LESS SCARY
Managed Services
Transform your IT from a cost center into a strategic asset. Our structured, tiered managed services model puts security first, ensures operational reliability, and lets you focus on your mission.
Choose Your Level of Support
Three tiers designed to match the maturity and complexity of your organization.
THE SECURE FOUNDATION
Essential IT
A professionally managed IT backbone — 24×7 security monitoring, patching, backup, and responsive end-user support. Stable, protected, and predictable.
- 24/7 infrastructure monitoring
- Monthly security patch cycle
- Quarterly business reviews
- Basic helpdesk support (business hours)
- Firewall and endpoint management
- Email and data backup
Best for organizations with an internal IT owner who need enterprise-grade security and operations behind them.
Learn More →LEADERSHIP BUILT IN
Premium IT
Everything in Essential, plus a fractional IT Director driving proactive planning, vendor coordination, and governance — with a 24×7 service desk and measurable performance.
- All Essential IT features
- Fractional IT Director
- Dedicated service desk (24/7)
- Security Operations Center (SOC) monitoring
- Monthly compliance and security reporting
- Vendor coordination and management
- Disaster recovery planning
- Staff technology consultation
Best for organizations whose complexity has outgrown basic managed services.
Get Started →WHITE-GLOVE PARTNERSHIP
Concierge IT
Everything in Premium, plus fractional CIO leadership: strategic roadmap ownership, executive governance, and sustained accountability for IT outcomes aligned to your mission.
- All Premium IT features
- Fractional CIO leadership
- Virtual Chief Information Security Officer (vCISO)
- 24/7 Security Operations Center (SOC)
- Custom SLAs and priorities
- Board-level security reporting
- Strategic IT roadmap planning
- Advanced threat intelligence
Best for organizations that expect IT to drive mission outcomes, not just operate.
Learn More →Compare Tiers at a Glance
See exactly what each tier includes — and where add-ons let you extend.
| Feature | Essential | Premium | Concierge |
|---|---|---|---|
| Security & Operations Foundation | |||
| 24×7 infrastructure monitoring | ✔ | ✔ | ✔ |
| Patch management (monthly cycle) | ✔ | ✔ | ✔ |
| Firewall & endpoint management | ✔ | ✔ | ✔ |
| Email & data backup | ✔ | ✔ | ✔ |
| Security Operations Center (SOC) | — | ✔ | ✔ |
| Advanced threat intelligence | — | — | ✔ |
| Support & Enablement | |||
| Helpdesk support | Business hours | 24/7 | 24/7 white-glove |
| Vendor coordination & management | — | ✔ | ✔ |
| Disaster recovery planning | — | ✔ | ✔ |
| Custom SLAs & priorities | — | — | ✔ |
| Leadership & Strategy | |||
| Quarterly business reviews | ✔ | ✔ | ✔ |
| Fractional IT Director | — | ✔ | ✔ |
| Fractional CIO / vCISO leadership | — | — | ✔ |
| Board-level security reporting | — | — | ✔ |
What's Included
Six core service areas that power your organization's IT operations.
Service Desk
Expert support for your users, from password resets to complex troubleshooting. Ticketing, escalation, and clear SLAs.
Security Operations (CISSP-Led)
CISSP-certified leadership of your security posture. Threat detection, incident response, and continuous improvement.
Infrastructure Management
Servers, storage, networking, and cloud platforms. Proactive monitoring, optimization, and scalability planning.
Vendor Coordination
We manage your technology vendors on your behalf. License optimization, contract negotiation, and support escalation.
Compliance & Governance
Policy development, regulatory compliance, audit readiness, and documentation. Aligned with your industry standards.
Executive Reporting
Clear, actionable reporting for leadership. Security dashboards, incident summaries, and strategic recommendations.
Extend Any Tier
Optional add-ons that layer onto any managed services tier when you need specialized capability.
Advisory
On-demand access to senior IT strategists for board presentations, technology due diligence, M&A readiness, and executive decision support.
Projects
Scoped technology initiatives — cloud migrations, infrastructure upgrades, office buildouts, and system implementations — managed end-to-end.
DevOps
Custom application support, CI/CD pipeline management, infrastructure-as-code, and platform engineering for organizations with development teams.
Policy+
Comprehensive policy lifecycle management — drafting, review, board-ready documentation, and ongoing compliance alignment with evolving regulatory requirements.
Why Security-First Matters
In today's threat landscape, security isn't an afterthought — it's the foundation of everything we do.
CISSP-Led Security Leadership
- Certified expertise: Your IT operations are led by CISSP-certified professionals who understand the full scope of information security governance, risk management, and compliance.
- Proactive threat detection: We monitor continuously, identifying and containing threats before they impact your members or operations.
- Risk-based prioritization: Security decisions are based on your actual risk profile and organizational priorities, not one-size-fits-all policies.
- Compliance confidence: Whether HIPAA, SOC 2, or industry-specific regulations, we ensure your IT environment meets and exceeds requirements.
The Threat is Real
Associations face increasing cyber threats targeting member data, financial systems, and operational continuity. A single breach can cost hundreds of thousands — and damage member trust irreparably. Security-first managed services aren't optional; they're essential.
Not Sure Which Tier Fits?
That's the right first conversation. We'll walk your environment, your change agenda, and your leadership needs — and recommend the right starting point.
Let's Talk →