Managed Services
Transform your IT from a cost center into a strategic asset. Our structured, tiered managed services model puts security first, ensures operational reliability, and lets you focus on your mission.
Choose Your Level of Support
Three tiers designed to match the maturity and complexity of your organization.
Essential IT
Best for small associations with limited IT complexity
Core infrastructure monitoring, patch management, and foundational security.
- 24/7 infrastructure monitoring
- Monthly security patch cycle
- Quarterly business reviews
- Basic helpdesk support (business hours)
- Firewall and endpoint management
- Email and data backup
Premium IT
Best for mid-size associations with growing IT needs
Everything in Essential, plus dedicated support and active security operations.
- All Essential IT features
- Dedicated service desk (extended hours)
- Security Operations Center (SOC) monitoring
- Monthly compliance and security reporting
- Vendor coordination and management
- Disaster recovery planning
- Staff technology consultation
Concierge IT
Best for associations with complex operations
Everything in Premium, plus vCIO/vCISO leadership, executive-level governance, and white-glove service.
- All Premium IT features
- Virtual Chief Information Officer (vCIO)
- Virtual Chief Information Security Officer (vCISO)
- 24/7 Security Operations Center (SOC)
- Custom SLAs and priorities
- Board-level security reporting
- Strategic IT roadmap planning
- Advanced threat intelligence
What's Included
Six core service areas that power your organization's IT operations.
Service Desk
Expert support for your users, from password resets to complex troubleshooting. Ticketing, escalation, and clear SLAs.
Security Operations (CISSP-Led)
CISSP-certified leadership of your security posture. Threat detection, incident response, and continuous improvement.
Infrastructure Management
Servers, storage, networking, and cloud platforms. Proactive monitoring, optimization, and scalability planning.
Vendor Coordination
We manage your technology vendors on your behalf. License optimization, contract negotiation, and support escalation.
Compliance & Governance
Policy development, regulatory compliance, audit readiness, and documentation. Aligned with your industry standards.
Executive Reporting
Clear, actionable reporting for leadership. Security dashboards, incident summaries, and strategic recommendations.
Why Security-First Matters
In today's threat landscape, security isn't an afterthought — it's the foundation of everything we do.
CISSP-Led Security Leadership
- Certified expertise: Your IT operations are led by CISSP-certified professionals who understand the full scope of information security governance, risk management, and compliance.
- Proactive threat detection: We monitor continuously, identifying and containing threats before they impact your members or operations.
- Risk-based prioritization: Security decisions are based on your actual risk profile and organizational priorities, not one-size-fits-all policies.
- Compliance confidence: Whether HIPAA, SOC 2, or industry-specific regulations, we ensure your IT environment meets and exceeds requirements.
The Threat is Real
Associations face increasing cyber threats targeting member data, financial systems, and operational continuity. A single breach can cost hundreds of thousands — and damage member trust irreparably. Security-first managed services aren't optional; they're essential.
Let's Design Your Operating Model
Talk with a Cimatri advisor about the right tier for your association.
Schedule a Consultation →